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Austria Email saves time and money

Manfred Kopp, the IT director at Austria Email, explains why his company relies on Electronic Data Interchange (EDI): “We want to strengthen our relationship with large long-standing clients while at the same time minimizing the workload for our internal sales staff”, he said. Austria Email initially started using EDI in 2016 when it introduced electronic invoices (INVOIC).

The company has now added additional processes associated with order logging in the sales system: the electronic integration of orders (ORDERS) and a confirmation delivered as an order response (ORDRSP). Constant change is a given at Austria Email since the company delivers to many wholesalers and clients in the manufacturing industry, offering a comprehensive range of products and 400 basic models of water heaters.

According to Mr. Kopp, the results achieved with the use of EDI speak for themselves: “Since there is no more need to enter orders manually, we save considerable amounts of time and money. We are now sending out order confirmations at the click of a mouse”, he explained. Mr. Kopp also said that the project was implemented within the desired timeframe and that working with EDITEL was “a very pleasant experience. In the next few weeks, we will start connecting more clients,” he added.

In brief

  • Austria Email started using EDI back in 2016 for exchanging electronic invoices (INVOIC)
  • The following new message formats were now implemented for order processing:
    • Orders (ORDERS)
    • Order response (ORDRSP)
  • Minimizes the workload because manual order recording and sending order confirmations via e-mail is a thing of the past
  • Saves time and money
  • Strengthens the relationship with large long-standing clients

About Austria Email AG

The Austrian company AUSTRIA EMAIL is one of the leading European manufacturers of high-quality water heaters and the only storage manufacturer with its own R&D and production of advanced fleece insulation for large storage tanks and buffer storage tanks. The company’s facility in Knittelfeld/Styria is the most sophisticated buffer cylinder factory in Europe and includes a heating technology laboratory with state-of-the-art test equipment. Austria Email is part of the international Groupe Atlantic and an expert provider of storage tanks and heating technology.

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