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EDITEL 2016 Customer Survey


At EDITEL, we know that it is your feedback that will help us take our service to the next level. This year, we conducted an anonymous customer survey in Austria, the Czech Republic, Slovakia and Hungary. Questions revolved, among others, about the quality level of our customer service, our technical helpdesk, eXite® as well as a number of communication channels. The ultimate goal was to make our services more customized than ever.

We received a total of more than 700 responses to this customer survey, which was carried out by, an independent market research firm. Respond-ents highlighted the high relevance of EDI for their businesses, which encourages us in our efforts of making the full potential of this technology available to our cli-ents.

We would once again like to thank all of you who participated in this survey. As a matter of course, we always welcome your thoughts and suggestions. Just e-mail us at info(at) or call us at +43 / 1 / 505 86 02.

EDITEL Partner Network