Support service quality of EDITEL
At EDITEL, our customers are the cornerstone of our success. Your insights and experiences are invaluable in helping us refine our services and enhance the overall customer experience. Customer feedback is a crucial tool for continuous improvement, allowing us to identify areas of excellence and pinpoint opportunities for growth. By actively listening to you, we can better understand your needs, preferences, and expectations, enabling us to deliver solutions that truly resonate. This collaborative approach not only strengthens our relationships with you but also drives innovation and ensures we remain at the forefront of the industry. At EDITEL, customer feedback is not just a metric; it is a guiding principle that shapes our strategies and fuels our commitment to excellence.
To ensure we continuously meet and exceed your expectations, we are actively seeking your valuable feedback through our customer satisfaction survey.
Share your experience with EDITEL
With every ticket closure, you will receive an email confirming that your ticket has been resolved on our side. In this email, you will find an easy way to share your experience with us. By clicking on the star rating image, you will be directed to our quick survey, where you can rate our service and provide any additional comments you may have. Including the ticket number is helpful, but you can also complete the survey without it if you prefer.
Your insights are crucial for us to understand what we are doing well and where we can improve. The survey helps us to:
- Identify trends in customer satisfaction over time, allowing us to proactively address emerging issues.
- Pinpoint areas for improvement in our products.
- Recognize and celebrate team members who provide outstanding support.
We guarantee that all feedback is carefully considered and used to enhance our processes and training programs. Our objective is to address any issues promptly and to ensure that every interaction with EDITEL is a positive one.
Stay connected: explore our communication channels for quick support and information
As an EDI provider, we recognize the importance of effective communication with all our customers and partners. We offer a range of communication channels to suit your needs, ensuring easy and fast access to information and support.
For additional information about our company or solutions, simply fill out our contact form and we will be in touch with you shortly.
For technical support or advice, call us at +43/1/505 86 02-0. You can also e-mail your questions, requests, and suggestions to info@editel.at.
We value your opinion
Please take a few minutes to fill out our customer feedback survey. Click the link below to share your thoughts.
