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Frequently Asked Questions (FAQs)

Find here answers to the most frequently asked questions when it comes to Electronic Data Interchange (EDI), registration to the eXite® service, EDI implementation and many more. For further information please contact us by phone +43/1/505 86 02 or e-mail to info(at)editel.at.

Additional information about how Electronic Data Interchange (EDI) works is available in the What is EDI section of our website, where you will also find suggestions for successfully implementing EDI. For additional information about eXite® and the benefits of our EDI platform, please go to EDI Communication. As a matter of course, we are always available for a personal no-commitment meeting.

To use eXite®, you must sign up with EDITEL Austria. Our customer service will be happy to provide any information you might need.

All you have to do is contact our EDITEL tech helpdesk by calling +43/1/505 86 02 - 99 or sending an e-mail to support(at)editel.at. We will immediately e-mail you a new password.

A unit is a billing unit for data exchange via eXite®. Every billing position in eXite® is associated with a specific unit price. Upon request, we will be happy to send you pricing examples. Just e-mail us at info(at)editel.at.

The projected cost for Electronic Data Interchange via eXite® will mostly depend on the volume of transmitted data. Before you start, we recommend obtaining the following information:

  • Number of messages to be exchanged (per week or month)
  • Average data volume of messages to be exchanged

Based on this information, we will be able to determine projected costs for your data exchange activities via eXite®. Upon request, we will gladly send you general pricing information as well as price examples. Just contact us at info(at)editel.at. As a matter of course, we are always available for a personal meeting. To arrange a meeting, please call us at +43 / 1 / 505 86 02

A detailed breakdown of all individual positions of your eXite® invoice is available under eXite® Online Services. If you have additional questions, feel free to contact our customer service.

eXite® has connections with many international service providers, which will allow you to easily exchange data with business partners worldwide.

To check if your business partners have an existing connection to eXite®, go to eXite® Online Services. In case you can’t find them, please send the information detailed below to info(at)editel.at or log it in eXite® Online Services: 

  • Your business partner’s GLN
  • Your business partner’s address with the international service provider

We will make sure that you will be able to exchange data with your business partners abroad as soon as possible.

EDITEL Austria has an extensive portfolio of EDI solutions for companies of any size and any infrastructure. Read all about them here or get in touch with us. We will be happy to assist you.

Yes, eXite® also offers the option of transmitting unstructured data. This option is available for binary data as well as for proprietary data formats. As a prerequisite, such data needs to be sent in an EDIFACT or XML envelope.

Converters are used to convert data from one format to another. When transmitting electronic data via EDI, this means that data in EDIFACT format is converted into a company’s internal format and vice versa. Thanks to data conversion, business data transmitted via EDI can automatically be processed by the company’s own ERP system.

EDITEL is here to help you select the EDI software that meets your needs. General information is available here. If you have questions about how to operate your EDI application, we recommend contacting your software provider.

To see detailed EDI message profiles as defined by ECR or most retail companies, please visit the GS1 Austria website.

If your ERP system does not have any interfaces for importing order data, etc. and exporting despatch advice and invoice data, you need to use trade IT and then process the data manually in your ERP.

The GLN (Global Location Number) will be assigned by your local GS1 organization. For more information, please visit the respective website for your country:

According to the legislative, both is possible in the Czech Republic. Using the EDITEL certificate for signing electronic invoices eliminates the obligation of issuing your own certificate, periodically updating it and thus saving costs. The use of the EDITEL certificate is not charged with any additional fees.

The certificate will be issued by EDITEL upon your request. Please contact us at  ra(at)editel.cz or +420 261 009 011.

The electronic signature is based on PKI technology (Public Key Infrastructure). It ensures the integrity of electronic documents (e.g.e-invoices) and the authenticity (identity) of the sender (invoice issuer). The signature consist of a certificate which has been assigned with a private and a public key. The private key is only known to the sender (invoice issuer) whereas the public key is submitted to the recipient (invoice recipient) of the signed document (e.g. e-invoice) to verify the electronic signature.

Please visit www.ica.cz electronically-signed for more information on electronic signatures in Czech Republic.