Frequently Asked Questions (FAQs)
Find here answers to the most frequently asked questions when it comes to Electronic Data Interchange (EDI), eXite® registration, EDI implementation and more.
For further information please contact us by phone +43/1/505 86 02 or e-mail to email@example.com.
Where can I get additional information about EDI (Electronic Data Interchange) and eXite®?
Additional information about how Electronic Data Interchange (EDI) works is available in the What is EDI section of our website, where you will also find suggestions for successfully implementing EDI. For additional information about eXite® and the benefits of our EDI platform, please go to EDI Communication. As a matter of course, we are always available for a personal no-commitment meeting.
What do I have to do to use eXite®?
To use eXite®, you must sign up with EDITEL Austria. Please contact our customer service by phone +43/1/505 86 02 or by e-mail firstname.lastname@example.org to register for eXite®. You will immediately receive all necessary registration material via e-mail. Our customer service will be happy to provide any information you might need.
What is a unit?
A unit is a billing unit for data exchange via eXite®. Every billing position in eXite® is associated with a specific unit price. Upon request, we will be happy to send you pricing examples. Just e-mail us at email@example.com.
Will I receive a detailed breakdown of my eXite® invoice?
A detailed breakdown of all individual positions of your eXite® invoice is available under eXite® Online Services. If you have additional questions, feel free to contact our customer service.
I forgot my eXite® password. What should I do now?
All you have to do is contact our EDITEL tech helpdesk by calling +43/1/505 86 02 -888 or sending an e-mail to firstname.lastname@example.org. We will e-mail you a new password.
How do I connect with my business partners abroad?
eXite® has connections with many international service providers, which will allow you to easily exchange data with business partners worldwide.
To check if your business partners have an existing connection to eXite®, go to eXite® Online Services. In case you can’t find them, please send the information detailed below to email@example.com or log it in eXite® Online Services:
- Your business partner’s GLN
- Your business partner’s address with the international service provider
We will make sure that you will be able to exchange data with your business partners abroad as soon as possible.
What is the recommended approach to estimating the projected eXite® service costs?
The projected cost for Electronic Data Interchange via eXite® will mostly depend on the volume of transmitted data. Before you start, we recommend obtaining the following information:
- Number of messages to be exchanged (per week or month)
- Average data volume of messages to be exchanged
Based on this information, we will be able to determine projected costs for your data exchange activities via eXite®. Upon request, we will gladly send you general pricing information as well as price examples. Just contact us at firstname.lastname@example.org. As a matter of course, we are always available for a personal meeting. To arrange a meeting, please call us at +43/1/505 86 02 -850
Does EDITEL Austria provide software for data exchange?
EDITEL Austria has an extensive portfolio of EDI solutions for companies of any size and any infrastructure. Read all about them here or get in touch with us. We will be happy to assist you.
Can eXite® also be used for transmitting unstructured data?
Yes, eXite® also offers the option of transmitting unstructured data. This option is available for binary data as well as for proprietary data formats. As a prerequisite, such data needs to be sent in an EDIFACT or XML envelope.
What is a converter and what it is used for?
Converters are used to convert data from one format to another. When transmitting electronic data via EDI, this means that data in EDIFACT format is converted into a company’s internal format and vice versa. Thanks to data conversion, business data transmitted via EDI can automatically be processed by the company’s own ERP system.
Who will help me with software-related questions?
EDITEL is here to help you select the EDI software that meets your needs. General information is available here. If you have questions about how to operate your EDI application, we recommend contacting your software provider.
Where do I get a GLN number for my company?
The GLN (Global Location Number) will be assigned by your local GS1 organization. For more information, please visit the respective website for your country:
Should we use our own or an EDITEL certificate for signing e-invoices in Czech Republic?
According to the legislative, both is possible in the Czech Republic. Using the EDITEL certificate for signing electronic invoices eliminates the obligation of issuing your own certificate, periodically updating it and thus saving costs. The use of the EDITEL certificate is not charged with any additional fees.
How can I get an EDITEL certificate for signing e-invoices in Czech Republic?
The certificate will be issued by EDITEL upon your request. Please contact us at email@example.com or +420 261 009 011.
What can I do if my ERP system does not have any interfaces?
If your ERP system does not have any interfaces for importing order data, etc. and exporting despatch advice and invoice data, you need to use trade IT and then process the data manually in your ERP.
What is the secret and public key within an e-signature/certificate in Czech Republic?
The electronic signature is based on PKI technology (Public Key Infrastructure). It ensures the integrity of electronic documents (e.g. e-invoices) and the authenticity (identity) of the sender (invoice issuer). The signature consist of a certificate which has been assigned with a private and a public key. The private key is only known to the sender (invoice issuer) whereas the public key is submitted to the recipient (invoice recipient) of the signed document (e.g. e-invoice) to verify the electronic signature.
Please visit www.ica.cz electronically-signed for more information on electronic signatures in Czech Republic.
Do you have descriptions of EDI message formats?
To see detailed EDI message profiles as defined by ECR or most retail companies, please visit the GS1 Austria website.