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Software Support Engineer

Superheros at work

EDITEL Austria is a leading provider of IT/EDI services that specializes in Supply Chain Management. As a business with international activities and dynamic growth, we have a presence in many European countries. For immediate employment at our headquarters in Vienna, we are looking for a

Software Support Engineer

Your responsibilities

In this interesting position that offers a lot of potential for advancement you will be part of our young helpdesk team that provides professional support to our clients.

  • 1st and 2nd level support for our software products and services
    – Problem analysis and troubleshooting
    – Updating internal documentation and FAQs
    – Installation, configuration & administration of our software at customer sites
  • Assistance and support for our clients regarding EDITEL services
  • Collaboration with sales, project management and development for ongoing and new projects
  • Support and cooperation with our international branch offices

Your background

  • IT-specific education or equivalent experience
  • Good proficiency in German and English
  • Good communications skills and ability to work in a team
  • Structured approach to work
  • Very perceptive and high willingness to learn

Your future working environment

We offer a varied, international working environment amid the latest technology for logistics and Electronic Data Interchange (EDI). At EDITEL, we give committed and ambitious employees the opportunity to evolve quickly and explore their full potential. Please visit EDITEL Career to learn more about EDITEL as an employer.


The minimum salary on a full-time basis for a Software Support Engineer according to the IT collective agreement is EUR 2,250 per month for 38.5 h/week. However, remuneration in line with the market is a matter of course for us. Together we will determine an attractive gross salary.

What we offer

EDITEL offers its employees a crisis-proof workplace in a collegial setting with an appreciative working environment and respectful interaction. In addition, we offer the following:

  • Flextime
  • Remote work option
  • Performance-dependent premium
  • Annual training budget
  • Promotion of private supplementary health insurance premiums
  • Meal vouchers/Sodexo vouchers
  • Annual pass for public transportation in Vienna
  • Hot and cold beverages at the workplace
  • Employee events

Your application

Are you interested in joining our team? We look forward to receiving your application package. Please e-mail all documents to Ms. Claudia Hinker at: job@editel.at

Symbolic image copyright istockphoto, Bulatsilvia

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